Terms and Conditions – San Bernardino Damage Experts

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://sanbernardinodamageexperts.com/ you agree to follow these Terms and Conditions. These terms apply to all visitors and users of the website. San Bernardino Damage Experts may update these rules at any time. If we make changes, we will post the new version on this page.

Your continued use of the website after we post updates means you accept the revised Terms. If you do not agree with any part of these rules, you should stop using the site immediately. These terms create a binding agreement between you and our company regarding your use of our digital content and services.

Services

San Bernardino Damage Experts provides professional restoration services. This includes water damage repair, mold remediation, and fire damage cleanup. Our work begins with an on site assessment to determine the scope of damage. We may use third party vendors or specialized contractors for certain tasks like electrical or plumbing work.

Service availability depends on your specific project needs and your location within San Bernardino, CA. While we strive for accuracy during inspections, some damage may only become visible once work starts. We reserve the right to decline projects that fall outside our expertise or safety limits. Our goal is to return your property to a safe and stable condition based on industry standards.

Quotes, Billing, and Payment

We provide estimates based on our initial inspection. An estimate is a professional guess of the total cost and not a final price. The final invoice may change if we find hidden damage or if the project scope grows. These changes are documented in change orders. We may require a deposit before starting work.

We accept standard payment methods such as credit cards and checks. You must pay all balances by the due date on your invoice. If you have a dispute regarding a charge, you must notify us in writing within ten days of the invoice date. Late payments may result in interest charges or a pause in our services until the account is current.

Insurance and Claims Assistance

We help clients by providing documentation, sketches, and photos for insurance claims. However, San Bernardino Damage Experts is a service provider and not an insurance adjuster. Your insurance company makes independent decisions about what they will cover and how much they will pay.

We do not guarantee that your insurer will approve your claim or pay for all services rendered. You are ultimately responsible for the full payment of our services regardless of insurance coverage. We recommend that you talk to your insurance agent to understand your specific policy limits and deductibles before we begin the restoration process.

Scheduling, Access, and Site Conditions

To perform our work, we require access to your property during scheduled windows. You are responsible for providing working utilities like electricity and water. You must also ensure we have all necessary permissions to enter the site. The work area must be safe for our crew. This means keeping pets and minors away from the job site at all times.

We may pause work if we find hazardous materials like asbestos or lead that were not previously disclosed. We are not responsible for delays caused by restricted access or unsafe site conditions. Our team will work with you to find a schedule that minimizes disruption to your daily routine.

Health and Safety

Our team follows industry safety standards including those set by the IICRC. We use professional grade equipment such as personal protective gear, containment barriers, and negative air machines to prevent the spread of contaminants. When necessary, we use EPA registered disinfectants to treat affected areas.

We comply with all local safety and health rules in San Bernardino, California to protect both our workers and your family. Safety is our top priority. We may restrict access to certain parts of your home during the drying or cleaning process to ensure no one is exposed to chemicals or airborne particles.

Customer Responsibilities

You play an important role in a successful restoration. You must remove all high value items, jewelry, and breakables from the work area before we arrive. Please tell us about any known issues with the property like old leaks or structural weaknesses. You must follow all safety instructions provided by our technicians.

This includes staying out of containment zones and not turning off drying equipment like dehumidifiers or air movers. If you turn off our equipment, it can lead to secondary damage like mold growth. Following our guidance helps ensure the project stays on schedule and achieves the best possible results for your home.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a specific period after the job is done. This warranty does not cover damage caused by preexisting issues, normal wear and tear, or hidden structural problems. We are not responsible for damage caused by acts of nature like new floods or earthquakes.

Our warranty is void if you fail to follow our maintenance and drying instructions. We also do not warrant the work of third party vendors you hire directly. Our goal is to provide high quality service, but we cannot guarantee that your property will be exactly as it was before the damage occurred.

Limitation of Liability

San Bernardino Damage Experts is only liable for the amount you actually paid us for the specific service that caused the issue. To the extent allowed by law, we are not responsible for indirect or consequential damages. This includes things like lost wages, emotional distress, or the cost of staying in a hotel during repairs.

We are not liable for damage that was already there or for issues that arise from your failure to maintain the property. Our liability is strictly limited to the professional restoration tasks we were hired to perform. This section helps us keep our service rates fair and predictable for all customers.

Cancellations and Rescheduling

If you need to cancel or reschedule a service call, please give us at least twenty four hours of notice. If you cancel at the last minute, we may charge a service fee to cover our travel and planning costs. For emergency work that has already started, you will be billed for all labor and materials used up to the point of cancellation.

We understand that emergencies happen and we will try to be flexible when possible. However, consistent rescheduling may result in a loss of your priority status. We reserve the right to cancel a project if the site becomes unsafe or if the terms of our agreement are not met.

Intellectual Property

All content on this website is the property of San Bernardino Damage Experts or our licensors. This includes all text, logos, photos, and graphics. You may view and print pages for your personal use only. You are not allowed to copy, change, or distribute our content for business purposes without our written permission.

Our brand name and logo are protected marks. Using our intellectual property without authorization is a violation of these terms. We take pride in our original content and work hard to keep it accurate. If you wish to use any of our materials, please send a formal request to our office address.

Privacy and Data

Your privacy is important to us. We have a separate privacy policy that explains how we handle your personal information. When we work on a job, we take photos and write reports to document the damage. We use these files to track our progress and to provide evidence for insurance companies. We may share these reports with your insurance adjuster if you ask us to.

We do not sell your personal data to outside marketing companies. We only collect the information we need to complete your restoration project and to communicate with you about your account. By using our services, you agree to this data use.

Third Party Links and Tools

Our website may occasionally mention other businesses or provide links to outside resources for your convenience. We do not control these third party sites and we are not responsible for their content or their privacy practices. If you choose to use a third party tool or visit an external link, you do so at your own risk.

We do not endorse every product or service mentioned on outside pages. We suggest that you read the terms and privacy policies of any other website you visit. Our responsibility is limited to the content and services we provide directly through our own website and staff.

Changes to These Terms

San Bernardino Damage Experts was founded in 2015 by Stephen Joseph and Angelo Walker. Since then, we have grown and adapted. We may change these Terms and Conditions as our business evolves or as laws change.

We will always post the most current version of these terms on our website. It is your responsibility to check this page periodically for updates. If you continue to use https://sanbernardinodamageexperts.com/ after we post changes, it means you accept the new terms. We want to be transparent about how we work, so we keep this page accessible to everyone at all times.

Governing Law and Dispute Resolution

These Terms are governed by the laws of San Bernardino, California. If a disagreement happens, both parties agree to try and solve it through simple, good faith negotiations first. This means we will meet or talk to find a fair solution before taking any formal legal action.

If we cannot reach an agreement after thirty days of talking, any legal proceedings must take place in the courts located in San Bernardino, California. By using our site and services, you agree to this venue and jurisdiction. This process helps save time and money for everyone involved while ensuring a fair outcome.

Contact

If you have questions about these Terms and Conditions, please contact us by mail. You can send your written inquiries to our office at the following address:

205 W Benedict St suite 10, San Bernardino, CA 92408, United States

Please include your name and a clear description of your question or concern. We do not accept legal notices or official inquiries through our website contact forms. Sending a letter to our physical office ensures that your request is received and processed by the correct department. We appreciate your interest in San Bernardino Damage Experts and look forward to assisting you with your restoration needs.

Severability and Entire Agreement

These Terms and Conditions make up the entire agreement between you and San Bernardino Damage Experts regarding your use of our website and services. If a court finds that one part of these terms is invalid or cannot be enforced, that specific part will be removed. The rest of the terms will remain in full force and effect.

This ensures that the core of our agreement stays protected even if a small detail changes. No other verbal or written promises are part of this agreement unless they are added in writing and signed by both parties. This document replaces any older versions.

Force Majeure

San Bernardino Damage Experts is not responsible for any delays or failures to perform our work if the cause is beyond our control. This includes events like natural disasters, government orders, strikes, or widespread power outages. We also are not liable for delays caused by global supply chain issues that make it hard to get materials.

If such an event happens, we will do our best to resume work as soon as it is safe and possible to do so. We will keep you informed about how these events impact your project timeline. Our goal is to complete every job, even when outside circumstances make it difficult.

The information on this page is for general purposes only and does not constitute legal advice.